GENERAL INFORMATION
WELFARE PLAN
  BENEFIT HIGHLIGHTS
  ELIGIBLE DEPENDENTS
  DESCRIPTION OF BENEFITS
  LIFE INSURANCE
  ACCIDENTAL DEATH AND DISMEMBERMENT BENEFITS
  WEEKLY INDEMNITY
  LONG TERM DISABILITY
  MAJOR MEDICAL BENEFITS
  DENTAL BENEFITS
  EMERGENCY OUT OF PROVINCE
  MEMBER AND FAMILY ASSISTANCE PLAN
  GENERAL EXCLUSIONS
  COORDINATION OF BENEFITS
  GENERAL INFORMATION
  PAY-DIRECT COVERAGE
  EXTENSION OF MAJOR MEDICAL AND DEATH BENEFITS ON AN EMPLOYEES' DEATH
  EXTENTION OF MAJOR MEDICAL AND DENTAL BEFEFITS IF SICK OR DIABLED
  NO BREAK IN SERVICE ARRANGEMENT
  DESIGNATION OF A BENEFICIARY
  BENEFITS PERTAINING TO PENSIONERS
  TERMINATED FORMER EMPLOYEES
  HOW TO SUBMIT CLAIMS
  TERMINATION OF WELFARE COVERAGE
  FUTURE OF THE PLAN
PENSION PLAN
MEMBER BENEFIT BOOKLET
 

 

WELFARE AND PENSION PLANS

Welfare Plan

DESCRIPTION OF BENEFITS

 

Effective August 1, 2014: Change of provider’s name
The provider Human Solutions has changed the name to Homewood Health Inc.

Member and Family Assistance Program (MFAP)

From time to time everyone faces difficult or stressful events in their lives. Most of the time, we handle these personal challenges fairly well. Other times, personal problems can become large enough that they begin to interfere with our effectiveness, happiness or safety, both at work and at home.
The Member and Family Assistance Program (MFAP) provides confidential, professional counselling for a broad range of personal and family problems as well as a full suite of additional health and wellness tools and services. While the program can be used for crisis intervention, the ideal time to use the program is before problems escalate or become unmanageable.
The Member and Family Assistance Program is a pro-active option for helping you manage your personal health and happiness.

What Services Are Available To Me?

Your MFAP offers you and your eligible dependents short-term counselling in person, by phone or through the Internet at:  www.humansolutions.ca.

What Does My Program Offer?
     
Your MFAP covers short-term solution-focused counselling, in addition to assessment and referral when required, for a full spectrum of personal difficulties including, but not limited to:

  • work-related stress
  • relationship and family problems
  • separation/divorce/custody
  • financial and legal difficulties
  • alcohol and drug dependency
  • gambling and other addictions
  • eating disorders
  • difficulties with children
  • psychological disorders
  • anger management
  • sexual harassment and abuse
  • bereavement
  • aging parents
  • child/elder care resources
  • retirement planning

Short-term solution-focused counselling service provides the appropriate number of hours of counselling, based on the issue and your needs.  The counsellor shall provide support; assess the problem(s); teach coping skills and self-management techniques; and develop a response plan.  You may request short-term counselling for an unlimited number of issues.
MFAP services are also provided for laid-off members for a period of 12 months from the date of the lay-off.
In addition to psychological counselling, you and your family members also have access to an array of other health and wellness services including:

  • Child and Eldercare Locator Services
  • Legal Advisory Service
  • Financial Counselling
  • Nutritional Counselling
  • Online e-Learning Courses
  • Self-Help Information Library
  • Health Risk Assessment
  • Caregiver Support

 

If, in the counsellor’s discretion, short-term counseling is not appropriate for the issue, the counselor will provide you with a referral to the appropriate service agencies and/or institutions.  This is a referral service only and does not include provision of or payment for such further services.

How Does My Program Work?

Call Human Solutions and they will assist you in setting up an appointment at a time and office location convenient to you.

A Human Solutions counsellor will work with you to address your specific concerns and help you develop efficient and practical solutions.

Is The MFAP Confidential?

Yes, the MFAP is a confidential service.  Human Solutions counsellors are required by law to maintain the strictest confidentiality.

No one who inquires about or receives services under this Plan will be identified to anyone without your written consent.

Who Do I Contact?

To arrange confidential service, call one of Human Solutions 24 X 7 toll  free  Client  Service  Centres  at  1-800-663-1142 (English) or 1-866-398-9505 (French).

Another way to reach Human Solutions is through their website www.humansolutions.ca. After logging in, scroll down the list of services under the Member Services section on the upper left hand corner of the page, select “Counselling” and complete and submit the convenient request information.

 


   

READ CAREFULLY, BUT REMEMBER…

This is a general outline of the Plans and its purpose is to explain as briefly and clearly as possible each of the benefits to which you are entitled. The benefits outlined under the Plans are subject to the terms and conditions of the Plan documents and Group Master Policies. If there is any conflict between this outline and the Plan documents and Group Master Policies, the Plan documents and Group Master Policies will apply in all cases. Also remember that no benefits are guaranteed and that the benefits can be changed by the Trustees at any time.

 
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